Accessibility Standards for Customer Service
Ontario Regulation 429/07, made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), came into effect on January 1, 2008. This regulation introduced accessibility standards for customer service, which became mandatory for designated public sector organizations by January 1, 2010, and for all other providers of goods and services by January 1, 2012.
The Mayor and Council of the Township of Red Rock adopted the Accessibility Standards for Customer Service Policy on February 18, 2009, in accordance with the AODA requirements. The policy was amended in 2016.
To view the Township’s Customer Service Policy, please click here
The Township of Red Rock is committed to identifying, preventing, and removing barriers to accessibility. We welcome your input and encourage residents and visitors to share their suggestions on how we can improve accessibility within our community.
If you have feedback, please fill out the Accessibility Feedback Form. Completed forms can be submitted in person at the Municipal Office (42 Salls Street), or mailed to:
Township of Red Rock
P.O. Box 447
Red Rock, ON P0T 2P0
2023 Accessibility Compliance Report
We are committed to creating a fully accessible and inclusive community. Our 2023 Accessibility Compliance Report outlines the progress we’ve made toward meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA). The report details the steps taken throughout the year to remove barriers and improve accessibility in our programs, services, and facilities.